Terms & conditions

1. Scope

These general terms and conditions of sale (the “Terms”) apply to every order placed on taste-it.ca with Taste it ! (“Taste it !” or the “Seller”).

Placing an order means you fully accept these Terms. The Buyer confirms that they have the legal capacity to enter into a contract and have reached the age of majority in their province of residence.

Taste it ! may change these Terms at any time. The Terms that apply to an order are those in effect on the date it was placed.

2. Products

Our products are concentrated flavours, bases and accessories that the Buyer uses to prepare their own liquids. They are sold for personal use only. Resale is not allowed without prior written consent from Taste it !.

Photos and descriptions are as accurate as possible but are not contractually binding. The look of a label, cap or bottle may vary from one batch to another.

The Buyer is responsible for choosing products suited to their needs and for following the recommended dilution rates.

3. Bottling, labelling and best before dates

We bottle our flavours to order in our Montréal laboratory. The raw materials are stored under controlled conditions and checked regularly. Any raw material that no longer meets our quality standards is destroyed and is never offered for sale.

The dates on our labels are best before (BB) dates, not expiry dates. A BB date shows how long the flavour keeps its best qualities. A flavour whose best before date has been reached or has passed is still fit for use and is not a defective product.

Sometimes a best before date does not print properly on a label. A missing date is not a product defect. On request, we can confirm the details of the batch.

Some labels name Perfect Steam as the bottler. Perfect Steam is the legal name of a company affiliated with Taste it !, under which some of our flavour brands are bottled.

4. Prices

Prices are in Canadian dollars and do not include shipping or applicable taxes. The price charged is the one in effect when the order is confirmed.

Offers are valid while stock lasts. If there is an obvious pricing error, Taste it ! may cancel the order and refund the Buyer.

5. Orders

A sale becomes final once the order confirmation has been sent by email and full payment has been received.

The Buyer may cancel their order within one hour of confirming it by contacting customer service, provided the order has not yet been prepared.

6. Payment

Payment is due when the order is placed, by credit card (Visa, Mastercard) or Interac e-Transfer.

To prevent fraud, Taste it ! may ask for identification or additional verification before shipping an order, and may refuse or cancel any order that presents a risk.

7. Shipping

Orders confirmed before 1 p.m., Monday to Friday (excluding holidays), usually ship the same day, subject to availability. Carrier delivery times are estimates only.

If a parcel is lost, we open an investigation with the carrier. The investigation can take up to 21 days before a replacement or refund is issued.

If an item is missing, Taste it ! will contact the Buyer by email. If the Buyer does not reply within 3 weeks, Taste it ! may ship the partial order or refund the missing items.

The Buyer must check their order on receipt and report any error or damaged product within 7 days, with photos, using the contact form.

8. Returns, exchanges and warranty

Consumable products. For hygiene and safety reasons, flavours, bases and liquids cannot be returned, exchanged or refunded, whether opened or not, unless there is a proven defect or an error on our part.

Proven defect. If a flavour turns out to be genuinely unfit for use (for example, a strong alcohol smell or a significant loss of flavour), the Buyer must write to us and describe the problem precisely. Taste it ! will then test the batch in its laboratory. If the defect is confirmed, Taste it ! will offer, at its choice, a replacement, loyalty points or a refund. A best before date that has been reached, has passed or is missing is not, on its own, a defect.

Order error. If the Buyer receives a product other than the one ordered, Taste it ! will exchange it free of charge.

Accessories. An accessory that does not work on first use will be exchanged. The warranty does not cover mishandling, misuse, negligence or modification of the product.

All requests must be made through the contact form on our website. No return will be accepted without prior approval.

Nothing in these Terms limits the legal warranties the Buyer is entitled to under applicable consumer protection laws.

9. Goodwill gestures and loyalty program

Gifts, samples, discount cards and loyalty points offered by Taste it ! are goodwill gestures granted at its discretion. The Buyer is not entitled to them, cannot demand them and cannot exchange them for cash.

10. Ownership of goods

Taste it ! remains the owner of the products until the order is paid in full.

11. Liability

Taste it ! is not liable for damage resulting from use of the products contrary to recommendations, from force majeure, or from the content of third-party websites linked from our site.

12. Personal information

The information we collect is used only to process orders and serve our customers. It is never sold. The Buyer may at any time ask to access, correct or delete their information, or unsubscribe from promotional emails, by writing to us.

Our website uses cookies that it needs in order to work. The Buyer can turn them off in their browser, but some features may then stop working.

13. Severability and no waiver

If any clause of these Terms is found to be invalid, the remaining clauses stay in effect. If Taste it ! does not enforce a clause, it does not give up the right to enforce it later.

14. Governing law

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. Any dispute will be submitted to the competent courts of the judicial district of Montréal, subject to the rights granted to consumers by law.

15. Contact us

Customer service: [email protected]
Monday to Friday, 9 a.m. to 6 p.m.